Established Family (a brand) is ran and operated independently by Derek Palizay.
Refund and Dispute Policy:
At Established Family, we aim to ensure your satisfaction with our digital products. Please review our refund and dispute policy below:
Standard Procedure for Processing Refunds:
- Our digital products are fully delivered upon purchase.
- A 3-day refund window is provided for accidental purchases or dissatisfaction with our products.
- To request a refund, customers must email support@establishedfamily.com within 3 days of purchase (72 hours).
- Customers must provide proof of purchase, including the exact email used for the purchase and the last 4 digits of the card used for payment.
Handling Disputes or Chargebacks:
- We follow the rules and guidelines of our payment processor, Stripe, to handle all disputes and chargebacks.
- We provide all available documentation and customer history to resolve disputes amicably.
Conditions for Eligibility:
- Customers must adhere to the specified refund window and provide necessary proof of purchase.
Cancellation Policy:
Established Family currently does not offer subscriptions. For cancellations related to a la carte digital products, please refer to our refund policy below:
Circumstances for Cancellation:
- As our products are digital, cancellation applies within the same 3-day (72 hours) window as our refund policy.
Penalties or Fees:
- We do not refund payment processing fees associated with cancellations.
Privacy Policy:
At Established Family, we value your privacy. Our privacy policy outlines how we collect, use, and protect your personal information:
Information Collection and Use:
- We collect only information directly provided by customers and use it solely to enhance their experience with our products.
- Customer data is not shared with any third parties or sold for any purpose.
Security Measures:
- Customer data is securely stored, encrypted, and inaccessible to external parties through our secure marketing and data tech stack, including Stripe and Kajabi.
Transaction Currency:
Established Family accepts transactions in US Dollars. Please note that accepted currencies are determined by our payment processor, Stripe.
Security Capabilities and Policy for Transmission of Payment Card Details:
At Established Family, we prioritize the security of your payment information. Here’s how we ensure secure transmission:
Security Measures:
- All transactions are securely processed through our payment processor, Stripe.
- We comply with industry standards such as PCI DSS to safeguard payment card details.
Consumer Data Privacy Policy:
Your privacy matters to us. Here’s how we protect your personal information:
Data Protection:
- Customer data is securely stored and encrypted within our secure marketing and data tech stack.
- Customers have the right to access, correct, or delete their data at any time by contacting support@establishedfamily.com.
Data Breach Response:
- In the event of a data breach or security incident, we immediately engage private security and data recovery firms to protect and recover customer data, and we notify affected users promptly.