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Established Family (a brand) is ran and operated independently by Derek Palizay.

Refund and Dispute Policy:

At Established Family, we aim to ensure your satisfaction with our digital products. Please review our refund and dispute policy below:

Standard Procedure for Processing Refunds:

  • Our digital products are fully delivered upon purchase.
  • A 3-day refund window is provided for accidental purchases or dissatisfaction with our products.
  • To request a refund, customers must email support@establishedfamily.com within 3 days of purchase (72 hours).
  • Customers must provide proof of purchase, including the exact email used for the purchase and the last 4 digits of the card used for payment.

Handling Disputes or Chargebacks:

  • We follow the rules and guidelines of our payment processor, Stripe, to handle all disputes and chargebacks.
  • We provide all available documentation and customer history to resolve disputes amicably.

Conditions for Eligibility:

  • Customers must adhere to the specified refund window and provide necessary proof of purchase.

Cancellation Policy:

Established Family currently does not offer subscriptions. For cancellations related to a la carte digital products, please refer to our refund policy below:

Circumstances for Cancellation:

  • As our products are digital, cancellation applies within the same 3-day (72 hours) window as our refund policy.

Penalties or Fees:

  • We do not refund payment processing fees associated with cancellations.

Privacy Policy:

At Established Family, we value your privacy. Our privacy policy outlines how we collect, use, and protect your personal information:

Information Collection and Use:

  • We collect only information directly provided by customers and use it solely to enhance their experience with our products.
  • Customer data is not shared with any third parties or sold for any purpose.

Security Measures:

  • Customer data is securely stored, encrypted, and inaccessible to external parties through our secure marketing and data tech stack, including Stripe and Kajabi.

Transaction Currency:

Established Family accepts transactions in US Dollars. Please note that accepted currencies are determined by our payment processor, Stripe.


Security Capabilities and Policy for Transmission of Payment Card Details:

At Established Family, we prioritize the security of your payment information. Here’s how we ensure secure transmission:

Security Measures:

  • All transactions are securely processed through our payment processor, Stripe.
  • We comply with industry standards such as PCI DSS to safeguard payment card details.

Consumer Data Privacy Policy:

Your privacy matters to us. Here’s how we protect your personal information:

Data Protection:

  • Customer data is securely stored and encrypted within our secure marketing and data tech stack.
  • Customers have the right to access, correct, or delete their data at any time by contacting support@establishedfamily.com.

Data Breach Response:

  • In the event of a data breach or security incident, we immediately engage private security and data recovery firms to protect and recover customer data, and we notify affected users promptly.